Frequently Asked Questions

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We make it easy to rent your luxury property for short periods to our corporate clients. We'll consult with you and explain our services in full detail, assess if your home is a good fit for our clients, and discuss our fees. When you choose The Renters Retreat to manage your Airbnb short-term rental, we'll present you with a professional management agreement that covers all of our services and our agreed-upon fee. We'll also request access to the property for the initial inspection and housekeeping and to capture photos and other information for your online listing. We know exactly what's needed to get your short-term rental up and running fast so it can start generating revenue.

The Renters Retreat is an A+ BBB-rated full-service cleaning and housekeeping company. Our professional housekeeping services include clean sheets, bed making, complete bathroom cleaning, surface disinfection, vacuuming, light kitchen cleaning, and light dusting. We also replenish the household amenities, like toilet paper rolls, shampoo and shower gel, tea, coffee, sugar, and even olive oil. Our Premium White Glove Concierge services go a level above by making sure the refrigerator is stocked with food and other high-end guest amenities are taken care of. 

We take care of everything, especially now when guests expect more when it comes to cleanliness. Our housekeeping services meet or exceed CDC guidelines with our staff sanitizing every surface with an EPA-approved disinfectant. Our teams wear gloves and face masks for your guests' protection. We guarantee your short-term rental will always be clean, fresh, and disinfected for the next guest, generating more 5-start ratings. 

Yes! The Renters Retreat provides guests 24/7 assistance while staying at your luxury Airbnb short-term rental. Our friendly staff will provide directions, knowledge of the local area, sightseeing advice, recommendations for 5-star dining experiences, and anything else they need to make their stay comfortable and memorable.

We'll need suitable photographs, all relevant property details and documentation, and your proof of identification. Documentation required includes your government-issued ID and a complete House Manual, and we'll also need your listing deposit fee. Once these items are in place, your listing can be live on Airbnb in 48 hours or less. If we are handling your photography and have an appointment scheduled, it can take up to 72 hours for the photographer to edit the photos and send us the final ones for the listing. 

Our management fee depends on the property we're managing and its revenue potential. We negotiate a separate management fee with each property owner or host. We will discuss our fee to manage your short-term luxury rental at our initial consultation.

Yes! And we'll be happy to discuss managing your high-end or signature home for short-term rent. We handle everything from getting plumbing, heating, and air conditioning issues taken care of to housekeeping, guest services, digital marketing, and white glove concierge services. Our comprehensive solution can make even the most challenging short-term rental a profit-maker. We are a rental property management company focused on your success.

We are up-to-date with the latest smart home technology, like electronic locks and wireless energy-efficient thermostats. We can even monitor your short-term luxury rental for excessive noise. Let's discuss how we can use technology to enhance guests' experience while staying at your home.

We obsess over every detail to deliver an unforgettable luxury experience for your short-term renters. Our goal is for them to leave 5-star reviews for your property and come back for future visits. We begin by making sure they select the right home. Our listings include 3D virtual tours that show guests what they can expect when they book your home.

In addition, we provide a thorough housekeeping and cleaning service after each stay to ensure your home is clean and fresh for the next renter. Toiletries, paper goods, and cleaning supplies are restocked, and if you choose our White Glove Concierge services, we'll reload the kitchen, provide extra bathroom amenities, and arrange for things like high-speed internet, streaming services, and other luxury amenities our guests want. 

After each stay, we encourage guests to leave a positive review of your property, telling others why they should rent it. And we communicate with renters and our local teams to make sure everything was to their satisfaction and fix things that weren't quite right.

Our policy on pets is your policy on pets. It's entirely your choice whether you allow pets to stay at your property or not. However, saying yes to pets will attract more guests. Pet owners want pet-friendly rentals, and many people fall into this category. Homes that allow pets tend to attract higher revenues, repeat visitors, and more off-season bookings.

But what about the pet hair and other pet messes? Our housekeepers are experts, thoroughly cleaning your entire home after a pet has stayed. We use extra measures to remove pet hair, dander, paw prints, and other "pet undesirables" that may be left behind. Pet-friendly bookings will be charged a small additional fee to cover the extra cleaning time and the cost of special pet cleaning supplies.

We focus on creating the best Airbnb listing for your property. We have expert digital marketers that will work to get your listing at the top of the searches for Airbnb short-term rentals. We'll also create search engine ads, email marketing campaigns, engage prospects via social media, and more. We'll also market your home to Renters Retreat's ever-growing and exclusive list of corporate clients who rent high-end homes for home offices and places to relax.

No. The Renters Retreat wants to become your rental partner and earn your trust, not lock you into contracts. We do have a rental agreement you will need to complete and sign that covers the services we will provide in return for your management fee. However, you can cancel your rental agreement with Renters Retreat anytime. To cancel, you'll need to give a 30-day notice and honor the reservations booked at your property in that 30-day window.